Terms of Use


https://getmepampered.com is a site operated by Get Me Pampered Limited (We). We are registered in England and Wales under company number 11084446 and have our registered office at 8 King Edward Street, Oxford, OX1 4HL.

These terms of use (together with the documents referred to in it) tell you the terms of use on which you may make use of our website https://getmepampered.com (our site) and the services we provide in facilitating the booking of beauty and hairdressing services (Beauty Services).

To contact us, please email customercare@getmepampered.com

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site or make any bookings for Beauty Services. We recommend that you print a copy of these terms for future reference.

  1. These Terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

  •     Our Privacy Policy read our privacy policy here, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  •     Our Cookie Policy read our cookie policy here, which sets out information about the cookies on our site.
  1. We may make changes to these terms
    • We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 22nd February 2022.
    • We may revise these terms from time to time to reflect changes in relevant laws and regulatory requirements.
    • We may update and change our site from time to time to reflect changes to our service, our users’ needs and our business priorities.
  2. Accessing our site
    • We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
    • You are responsible for making all arrangements necessary for you to have access to our site.
    • You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
  3. Eligibility
    • Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.
    • Our site is intended soley for users who are 18 years of age or older. Any use of or access to the site by anyone under 18 is unauthorised and in breach of these Terms. By using the site, you warrant that you are 18 or older.
  4. Beauty Services
    • When booking a Beauty Service, We act as a platform for self-employed Beauty Professionals. Our contract with you is limited to the provision of use of our site.
    • Your Beauty Professional is responsible for providing the Beauty Services to you and you have a direct contract with the Beauty Professional concerning the provision of Beauty Services. This contract does not include us. We recommend you notify the Beauty Professional at the start of appointment of any medical conditions, adverse reactions or allergies that you may have.
  5. Your account and password
    • In order to use our site you will need to register for an account using your email address.
    • If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
    • We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
    • If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at customercare@getmepampered.com.
  6. Making a booking
    • Our site will guide you through the steps you need to take to make a booking request for Beauty Services. Please check that the details you provide in your booking request are complete and accurate.
    • After placing a booking you will receive an email from us acknowledging that we have received your booking. Please note that this does not mean that your booking has been accepted. All bookings are subject to acceptance by us.
    • Acceptance of your booking will be confirmed by an email (Booking Confirmation) sent on behalf of the Beauty Professional. The contract between you and the Beauty Professional will only be formed when we send you the Booking Confirmation. You agree that you will not seek to book any Beauty Services from any Beauty Professionals other than via our site.
  7. Price and Payment
    • Prices vary according to the type and duration of the Beauty Service as described on our site.
    • Full payment is due at the point you make a booking request. Payment will only be taken when the Beauty Professional confirms the booking.
  8. Cancellation and refunds
    • You may cancel a confirmed booking at any time, subject to the below, by contacting us via our site.
      • Cancellations giving more than 24 hours notice of the confirmed appointment time will be fully refunded but subject to transaction charges levied by our third party payment processor (such charges should not exceed 5% of the payment amount).
      • Any cancellation made within or less than 24 hours of the confirmed appointment time shall incur a cancellation charge of up to 100% of the cost of the Beauty Service.
    •     If you are delayed please contact the Beauty Professional via our site. If you fail to be at your designated address after 10 minutes of your confirmed appointment time then the booking will be deemed cancelled and you will be charged 100% of the cost of the Beauty Services.
    •    If, for any reason, a Beauty Professional needs to cancel a confirmed booking you will be fully refunded but subject to transaction charges levied by our third party payment processor (such charges should not exceed 5% of the payment amount).
  9. No reliance on information
    • The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
    • Without limitation to the above, and in relation to any Beauty Services which are being advertised on our site, we are not the providers of any of the Beauty Services and therefore we have not carried out any comprehensive checks on the Beauty Services being offered.
    • Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
  10. How you may use material on our site
    • We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
    • You may print off one copy, and may download extracts, of any page(s) from our site for your personal use.
    • You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
    • Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
    • You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
    • If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
  11. Your obligations in respect of the Beauty Service provider
    • When you purchase Beauty Services advertised on our site, we may provide you with the contact details of the Beauty Service provider to enable information regarding the booking and the Beauty Services to be exchanged. This is personal data and you must keep this information confidential and not disclose it for any reason other than to complete the booking.
  12. We are not responsible for websites we link to
    • Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
  13. User-generated content is not approved by us
    • This website may include information and materials uploaded by other users of the site, including to bulletin boards. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
    • If you wish to complain about information and materials uploaded by other users please contact us by email on customercare@getmepampered.com.
  14. Uploading Content to our Site
    • Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out below.
    • These content standards apply to any and all material which you contribute to our site, whether by way of posting a profile, or contacting another party through our site, or otherwise (Contributions), and to any interactive services associated with it.
    • You must comply with the spirit and the letter of the following standards (Content Standards). The Content Standards apply to each part of any Contribution as well as to its whole.
    • Contributions must:
      • Be accurate (where they state facts).
      • Be genuinely held (where they state opinions).
      • Comply with applicable law in the UK and in any country from which they are posted.
    • Contributions must not:
      • Contain any material which is defamatory of any person.
      • Contain any material which is obscene, offensive, hateful or inflammatory.
      • Promote sexually explicit material.
      • Promote violence.
      • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
      • Infringe any copyright, database right or trade mark of any other person.
      • Be likely to deceive any person.
      • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
      • Promote any illegal activity.
      • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
      • Be likely to harass, upset, embarrass, alarm or annoy any other person.
      • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
      • Give the impression that they emanate from us, if this is not the case.
      • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
    • You warrant that any such Contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
    • Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph.
    • We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
    • We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the Content Standards set out above.
    • You are solely responsible for securing and backing up your content.
  15. Limitation of our liability
    • We do not exclude or limit in any way our liability for the following in relation to the Services:
      • death or personal injury caused by our negligence;
      • fraud or fraudulent misrepresentation;
      • breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and
      • any other liability that cannot be excluded or limited by English law.
    • To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on them, whether express or implied.
    • We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
      • use of, or inability to use, our site;
      • use of or reliance on any content displayed on our site;
      • purchase of Beauty Services from a Beauty Professional who advertised on our site; or
      • any dispute any user has with any other user or users of our site.
    • If you are a business user, please note that in particular, we will not be liable for:
      • loss of profits, sales, business, or revenue;
      • business interruption;
      • loss of anticipated savings;
      • loss of business opportunity, goodwill or reputation; or
      • any indirect or consequential loss or damage.
    • If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    • We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to downloading of any content on them, or on any website linked to them.
    • We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
  16. Viruses
    • We do not guarantee that our site will be secure or free from bugs or viruses.
    • You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
    • You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
  17. Rules about linking to our site
    • You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
    • You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
    • You must not establish a link to our site in any website that is not owned by you.
    • Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
    • We reserve the right to withdraw linking permission without notice.
    • If you wish to link to or make any use of content on our site other than that set out above, please contact us by emailing customercare@getmepampered.com.
  18. Third party links and resources in our site
    • Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.
  19. Intellectual Property
    • The trade marks, logos and service marks displayed on our site are the registered and unregistered marks of Get Me Pampered Limited or licensed to us. You are not permitted to use, reproduce, duplicate, copy, sell or modify them without our prior written consent.
  20. Events outside our control
    • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an Event Outside Our Control as defined in clause 22.2 below.
    • An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    • If an Event Outside Our Control takes place that affects the performance of our obligations:
      • we will contact you as soon as reasonably possible to notify you; and
      • our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of services to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
  1. General
    • We may transfer our rights and obligations under these Terms or any Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
    • You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
    • These Terms and the terms of any Contract are between you and us. No other person shall have any rights to enforce any of the terms herein.
    • Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    • If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
  2. Applicable law
    • If you are a consumer, please note that these terms of use, their subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
    • If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

These terms were last updated on 22nd February 2022