https://getmepampered.com is a site operated by Get Me Pampered Limited (We). We are registered in England and Wales under company number 11084446 and have our registered office at North Bailey House, New Inn Hall Street, Oxford, OX1 2EA.
To contact us, please email firstname.lastname@example.org
1. These Terms
2. We may make changes to these terms
2.1 We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 1st May 2018.
2.2 We may revise these terms from time to time to reflect changes in relevant laws and regulatory requirements.
2.3 We may update and change our site from time to time to reflect changes to our service, our users' needs and our business priorities.
3. Accessing our site
3.1 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
3.2 You are responsible for making all arrangements necessary for you to have access to our site.
4.1 Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.
4.2 Our site is intended soley for users who are 18 years of age or older. Any use of or access to the site by anyone under 18 is unauthorised and in breach of these Terms. By using the site, you warrant that you are 18 or older.
5. Beauty Services
5.1 When booking a Beauty Service, We act as a platform for self-employed Beauty Professionals and salons/brands. Our contract with you is limited to the provision of use of our site.
5.2 Your Beauty Professional or salon/brand is responsible for providing the Beauty Services to you and you have a direct contract with the Beauty Professional or salon/brand concerning the provision of Beauty Services. This contract does not include us.
6. Your account and password
6.1 In order to use our site you will need to register for an account using your email address.
6.2 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
6.4 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at email@example.com.
7. Making a booking
7.1 Our site will guide you through the steps you need to take to make a booking request for Beauty Services. Please check that the details you provide in your booking request are complete and accurate.
7.2 After placing a booking you will receive an email from us acknowledging that we have received your booking. Please note that this does not mean that your booking has been accepted. All bookings are subject to acceptance by us.
7.3 Acceptance of your booking will be confirmed by an email (Booking Confirmation) sent on behalf of the Beauty Professional. The contract between you and the Beauty Professional will only be formed when we send you the Booking Confirmation. You agree that you will not seek to book any Beauty Services from any Beauty Professionals other than via our site.
8. Price and Payment
8.1 Prices vary according to the type and duration of the Beauty Service as described on our site.
8.2 Full payment is due at the point you make a booking request. Payment will only be taken when the Beauty Professional confirms the booking.
9. Cancellation and refunds
9.1 You may cancel a confirmed booking at any time, subject to the below, by contacting us via our site.
9.1.1 Cancellations giving more than 24 hours notice of the confirmed appointment time will be fully refunded but subject to transaction charges levied by our third party payment processor (such charges should not exceed 5% of the payment amount).
9.1.2 Any cancellation made within or less than 24 hours of the confirmed appointment time shall incur a cancellation charge of up to 100% of the cost of the Beauty Service.
9.2 If you are delayed please contact the Beauty Professional via our site. If you fail to be at your designated address after 10 minutes of your confirmed appointment time then the booking will be deemed cancelled and you will be charged 100% of the cost of the Beauty Services.
9.3 If, for any reason, a Beauty Professional needs to cancel a confirmed booking you will be fully refunded but subject to transaction charges levied by our third party payment processor (such charges should not exceed 5% of the payment amount).
10. No reliance on information
10.1 The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
10.2 Without limitation to the above, and in relation to any Beauty Services which are being advertised on our site, we are not the providers of any of the Beauty Services and therefore we have not carried out any comprehensive checks on the Beauty Services being offered.
10.3 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
11. How you may use material on our site
11.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
11.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal use.
11.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
11.4 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
11.5 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
12. Your obligations in respect of the Beauty Service provider
12.1 When you purchase Beauty Services advertised on our site, we may provide you with the contact details of the Beauty Service provider to enable information regarding the booking and the Beauty Services to be exchanged. This is personal data and you must keep this information confidential and not disclose it for any reason other than to complete the booking.
13. We are not responsible for websites we link to
13.1 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
14. User-generated content is not approved by us
14.1 This website may include information and materials uploaded by other users of the site, including to bulletin boards. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
14.2 If you wish to complain about information and materials uploaded by other users please contact us by email on firstname.lastname@example.org.
15. Uploading Content to our Site
15.1 Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out below.
15.2 These content standards apply to any and all material which you contribute to our site, whether by way of posting a profile, or contacting another party through our site, or otherwise (Contributions), and to any interactive services associated with it.
15.3 You must comply with the spirit and the letter of the following standards (Content Standards). The Content Standards apply to each part of any Contribution as well as to its whole.
15.4 Contributions must:
15.4.1 Be accurate (where they state facts).
15.4.2 Be genuinely held (where they state opinions).
15.4.3 Comply with applicable law in the UK and in any country from which they are posted.
15.5 Contributions must not:
15.5.1 Contain any material which is defamatory of any person.
15.5.2 Contain any material which is obscene, offensive, hateful or inflammatory.
15.5.3 Promote sexually explicit material.
15.5.4 Promote violence.
15.5.5 Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
15.5.6 Infringe any copyright, database right or trade mark of any other person.
15.5.7 Be likely to deceive any person.
15.5.8 Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
15.5.9 Promote any illegal activity.
15.5.10 Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
15.5.11 Be likely to harass, upset, embarrass, alarm or annoy any other person.
15.5.12 Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
15.5.13 Give the impression that they emanate from us, if this is not the case.
15.5.14 Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
15.6 You warrant that any such Contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
15.7 Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph.
15.8 We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
15.9 We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the Content Standards set out above.
15.10 You are solely responsible for securing and backing up your content.
16. Limitation of our liability
16.1 We do not exclude or limit in any way our liability for the following in relation to the Services:
16.1.1 death or personal injury caused by our negligence;
16.1.2 fraud or fraudulent misrepresentation;
16.1.3 breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and
16.1.4 any other liability that cannot be excluded or limited by English law.
16.2 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on them, whether express or implied.
16.3 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
16.3.1 use of, or inability to use, our site;
16.3.2 use of or reliance on any content displayed on our site;
16.3.3 purchase of Beauty Services from a Beauty Professional who advertised on our site; or
16.3.4 any dispute any user has with any other user or users of our site.
16.4 If you are a business user, please note that in particular, we will not be liable for:
16.4.1 loss of profits, sales, business, or revenue;
16.4.2 business interruption;
16.4.3 loss of anticipated savings;
16.4.4 loss of business opportunity, goodwill or reputation; or
16.4.5 any indirect or consequential loss or damage.
16.5 If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
16.6 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to downloading of any content on them, or on any website linked to them.
16.7 We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
17.1 We do not guarantee that our site will be secure or free from bugs or viruses.
17.2 You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
17.3 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
18. Rules about linking to our site
18.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
18.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
18.3 You must not establish a link to our site in any website that is not owned by you.
18.4 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
18.5 We reserve the right to withdraw linking permission without notice.
18.6 If you wish to link to or make any use of content on our site other than that set out above, please contact us by emailing email@example.com.
19. Third party links and resources in our site
19.1 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.
20. Intellectual Property
21. The trade marks, logos and service marks displayed on our site are the registered and unregistered marks of Get Me Pampered Limited or licensed to us. You are not permitted to use, reproduce, duplicate, copy, sell or modify them without our prior written consent.
22. Events outside our control
22.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an Event Outside Our Control as defined in clause 22.2 below.
22.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
22.3 If an Event Outside Our Control takes place that affects the performance of our obligations:
22.3.1 we will contact you as soon as reasonably possible to notify you; and
22.3.2 our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of services to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
23.1 We may transfer our rights and obligations under these Terms or any Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
23.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
23.3 These Terms and the terms of any Contract are between you and us. No other person shall have any rights to enforce any of the terms herein.
23.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
23.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
24. Applicable law
Get Me Pampered Limited ("We") are committed to protecting and respecting your privacy. We facilitate a platform for connecting hairdressing and beauty professionals with users seeking hair and/or beauty services (“Services”).
Get Me Pampered Limited of North Bailey House, New Inn Hall Street, Oxford OX1 2EA is the Data Controller for the purpose of the General Data Protection Regulation ((EU) 2016/679) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and any successor legislation to the GDPR or the Data Protection Act 1998.
1. What is Personal Data?
“Personal Data” means any information relating to an identified or identifiable natural person, known as a ‘data subject’, who can be identified directly or indirectly. It may include names, addresses, email addresses, telephone numbers, IP addresses, location data and other similar information. It may also include ‘special categories of personal data’ such as racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union memberships, genetic data, biometric data for the purpose of uniquely identifying a data subject, data concerning health or data concerning a natural person’s sex life or sexual orientation.
2. The information we collect from you and how we collect it
We will collect and process the following Personal Data about you:
2.1 Information you give us. This is information about you that you give us by filling in forms on our site https://getmepampered.com (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our Services, make a booking through our site, participate in discussion boards or other social media functions on our site, correspond with us and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, photograph, occupation and professional qualifications and any medical information relevant to the treatments you book.
2.2 Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
· technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
· information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.
4. Uses made of the information
In this section we have set out:
· The general categories of Personal Data that we may process;
· The purposes for which we may process that Personal Data; and
· The legal basis for the processing of that Personal Data.
4.1 Service Data – we may process your Personal Data that is provided in the course of the use of our Services. The Service Data may include your name, address, email address, telephone number, photograph and any health or medical information you provide. The Service Data may be processed for the purposes of operating our website, providing our Services, ensuring the security of our website and Services, maintaining back-ups of our databases, notifying you about changes to our Service, marketing our Services to you and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. Where we are processing Personal Data for the purpose of marketing our current or future products or services to you, the basis for this is consent.
4.2 Enquiry Data - we may process information contained in any enquiry you submit to us regarding services. The Enquiry Data may be processed for the purposes of offering, marketing and selling relevant products and/or services to you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. Where we are processing Personal Data for the purpose of marketing our current or future products or services to you, the basis for this is consent.
4.3 Correspondence Data - we may process information contained in or relating to any communication that you send to us or that is made via our site. The Correspondence Data may include the communication content and metadata associated with the communication. Our site will generate the metadata associated with communications made using the website contact forms and any communication portal. The Correspondence Data may be processed for the purposes of communicating with you, enabling communication between users and professionals and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
In addition to the specific purposes for which we may process your Personal Data set out above, we may also process any of your Personal Data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
5. Disclosure of your information
We may share your Personal Data with:
5.1 Our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance cover, managing risks, obtaining advice and managing legal disputes;
5.2 Our business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
5.3 analytics and search engine providers that assist us in the improvement and optimisation of our site; and
5.4 any prospective buyer of our business or assets, or any prospective seller of another business or business assets that we are interested in buying.
In addition to the specific disclosures of Personal Data set out in this Section 5, we may also disclose your Personal Data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6. Where we store your Data
6.1 Our site is hosted by Amazon AWS whose data is stored on servers that are based in the USA. This means that their processing of your personal data will involve a transfer of data outside of the European Economic Area.
6.2 Whenever we transfer your personal data out of the EEA in accordance with clause 6.1, we ensure a similar degree of protection is afforded to it by ensuring that we only transfer data to processors if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the USA.
6.3 All information you provide to us is stored on secure servers. We do not store any credit card details. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
6.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
7. Your rights
7.1 In this section we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summary. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.2 Your principal rights under data protection law are:
· the right to access;
· the right to rectification;
· the right to erasure;
· the right to restrict processing;
· the right to object to processing;
· the right to data portability;
· the right to complain to a supervisory authority; and
· the right to withdraw consent.
7.3 You have the right to confirmation as to whether or not we process your Personal Data and, where we do, access to the Personal Data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of Personal Data concerned and the recipients of the Personal Data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your Personal Data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. Provision of such information will be subject to you supplying us with appropriate evidence of your identity.
7.4 You have the right to ask us not to process your Personal Data for marketing purposes. You can exercise your right to prevent such processing by unsubscribing at any time. You can also exercise the right at any time by contacting us at firstname.lastname@example.org. We do not share your Personal Data with third parties for marketing purposes.
7.5 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.
8. Retention and deletion of Data
8.1 This section sets out our data retention procedure, which is designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of Personal Data.
8.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We may keep an anonymised form of your personal data, which no longer refers to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.
8.3 If you are using our Services as a user, your Personal Data will be deleted within twelve months of you closing your account.
8.4 If you are using our Services as a Beauty Professional, we will store your Personal Data for up to two years from the date your Membership Period ends. If there has been no activity during this period, your Personal Data will be deleted.
8.5 Where you have consented to receive marketing communications from us, we will continue to process your Personal Data for marketing purposes until you opt out or withdraw your consent.
8.6 Notwithstanding the other provisions of this section, we may retain your Personal Data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Please contact us for further details of applicable retention periods.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
· Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
· Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
· Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
· Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
At present cookies are only used to store a session_id value. This cookie enables us to:
Estimate our audience size and usage pattern.
Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests.
Recognise you when you return to our site.
At present cookies are not used to store any personal information
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Except for essential cookies, all cookies will expire after six months.